Thank you for shopping with us!
J5 Equine return policy lasts 30 days. After receiving your product if you are unsatisfied after 30 days please follow these guidelines in order to receive a Return/Refund.
To be eligible for a return, your item must be in the same condition that you received it, unopened. If you are unsatisfied for whatever reason, please contact our 24-hour support staff at firstname.lastname@example.org to receive the return address.
Once a product has been returned, as soon as it is delivered to the return address a full refund will be processed.
Once a product is returned and accepted at the return address the customer will be full refunded, funds may take up to 2-3 business days to appear in your bank account.
If a product is damaged or you are unhappy with the product please contact email@example.com.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and you will be given the return address to send your product to.
You will be responsible for paying for your own shipping costs for returning your item.